Returns & Refunds Policy
1. Return Eligibility
We accept returns within 30 days of delivery for:
✓ Unworn, unwashed items with original tags
✓ Items in their original packaging
✓ Proof of purchase (order number/receipt)
Non-Returnable Items:
✗ Swimwear & intimate apparel
✗ Final sale items (marked at checkout)
✗ Customized/personalized products
2. How to Initiate a Return
Online Purchases:
- Log in to your account dashboard
- Select “Request Return”
- Print the prepaid return label (U.S. orders only)
In-Store Purchases:
Return to any participating retail location
3. Return Shipping
- U.S. Customers: Free prepaid label provided
- International Customers: Responsible for return shipping costs
- Recommended carriers: UPS, FedEx (with tracking)
4. Refund Processing
- Timeline: 5-10 business days after we receive items
- Method: Original payment or store credit (your choice)
- Deductions: Original shipping fees non-refundable
5. Exchanges
Currently offer:
• Size exchanges for in-stock items
• Color exchanges when available
Process: Return original item + place new order
6. Damaged/Defective Items
- Report within 48 hours via your account
- Provide photos of damage/defect
- We’ll email a free return label
Important Notes:
• Keep return tracking number until refund processes
• Holiday extension: Purchases Nov 15-Dec 25 returnable until Jan 15
• Store credit never expires (+10% bonus if chosen)